Production support covers the practices and disciplines of supporting the IT systems and applications which are currently being used by an organization, the organizations customers, and its end users. A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams. These teams may include developers, system engineers and database administrators.
See also
- Information technology
- ITIL
- Production environment
External links
- Software Maintenance Costs
- Applying CMMI to a Production Support
- Production Support Process improvements
- Applying Incident Management to Production Support
